Shipping Guide and Pricing
Shipping:
Virtually all compatible products are in stock and if ordered on a working day before 4 pm will be shipped same day. Orders placed later, or on Saturday, Sunday or Holidays will be shipped on the next business day.We don’t ship on bank holidays and weekends
The Majority of orders is sent by 1st Class or 2nd class post by Royal Mail and should arrive with you within 1-3 days although we cannot guarantee this time. Heavy and valuable items are sent by courier. These consignments are sent on a 24 hour service and delivered within 1 or 2 business days within the Mainland UK and within 2 days to the other parts of the UK.Delivery time to other European Countries vary ,may take 2-7 days . Orders below £25 are sent by Royal Mail first or second Class.
International:
Overseas orders delivery time subject of local post efficiency .Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly
Damage in Transit:
If you take delivery of a Coralgraph Limited product and either the package or the contents appear to be damaged in transit, you can return the product to us within 30 days of receipt for an exchange (details on ‘Contact Us’ page).
You should check the item for damage upon delivery and before signing the ‘Delivery/Acceptance note even if the courier has to wait whilst you carry out such checks. If this is not practicable then you must check the item for damage as soon as is reasonably practicable and must contact us to notify us of such damage immediately. If you have signed an ‘acceptance of delivery’ (or someone has signed for you) then it is your responsibility to show the goods were damaged upon delivery. You should contact us immediately and inform us of the damage. We may require you to take photographs of the damage to the goods and send them to us.
You will be responsible for returning the goods to us in accordance with our ‘Return Shipping’ provisions below. We will re-imburse you the outlays of returning the goods to us providing you follow our instructions and the goods are found to be damaged as you have told us and have been returned to us without further damage.
Return Shipping – Important notice
You are responsible for taking reasonable care of these goods whilst they are in your control and during the transit journey back to us. The ‘Risk’ remains with you until the goods are received by us. Therefore, please ensure that the goods are properly packaged for the journey so that the risk of damage is minimal. For valuable items (over £50.00) you should obtain transit insurance to cover the risk of damage. Items received by us damaged will not be accepted for refund unless you they were damaged upon delivery to you and you have informed us of such damage in accordance with the Damage in Transit provisions (above).
Shipping Charges
Courier options:
Parcelforce, GLS, DHL, DPD, UPS, Royal Mail, Amazon Shipping
Pallet Deliveries:
Palletways, Ningbo, Palletline
UK Mainland Next Day:
Next Working Day – Parcelforce – £4.95 – (24 hour next day delivery service)
UK Mainland – Saturday delivery – Parcelforce – £9.40
Northern Ireland:
1 Day service – DHL – £7.95
Scottish Highlands:
1 to 2 day service DHL- £7.95
Scottish Islands Remote Areas Shetland Islands
Delivery charges may vary
Jersey Guernsey
2 Day Service by Parcelforce – £11.50
Republic of Ireland :
2 Day Delivery – DHL at £8.40
Pallet Delivery:
If your goods are dispatched on a pallet – Signature Require on receipt. If you are not available you will be charged for a re-delivery. If payment has not been cleared pallets will be returned and you will charged re-delivery charge from £40 to £90 depending on your postcode
International shipping:
We offer a tracked shipping service to most European Countries ,Price are normally between £12 -£25 up to 30kg Parcel to Europe.
If you required tailored quote simply enter your address details and the order details and you see the price prior making the payment to your address.